Audit-ready compliance for regulated industries.

We keep our policies, training, and systems current for the healthcare, education, and government sectors we serve. Their work helps ensure we provide language services securely and responsibly.

Compliance in practice

We take a practical approach to compliance that’s well-documented and managed across our operations. From verifying interpreter credentials to managing secure systems and training staff, we make sure our processes meet the standards set for healthcare, education, and government organizations.

  • Access Controls & Monitoring — Role-based permissions and audit logs for all scheduling and messaging systems.
  • Data Protection — Encryption in transit and at rest for PHI, PII, and confidential records.
  • Interpreter Credentialing — Verification and re-credentialing on a recurring schedule.
  • Training & Awareness — Annual HIPAA/FERPA training for all staff and contractors.
  • Incident Response — Defined process for detection, reporting, and corrective action within SLA.
  • Policy Review & Audit — Regular internal audits and documentation to support client reviews.

Policies and Standards

Our policies form the framework for how we protect privacy, ensure interpreter accountability, and maintain the trust of the organizations we serve. Each policy reflects our commitment to ethical, auditable, and consistent practices across healthcare, education, and government work.

Information Security

  • HIPAA Security & Privacy
  • Records Retention
  • Disaster Recovery Plan
  • Data Encryption Standards
  • Network Security Protocols

Ethical Conduct

  • Interpreter Code of Conduct
  • Whistleblower Protection
  • Fraud, Waste, and Abuse
  • Confidentiality Agreements
  • Conflict of Interest Policy

Workforce Integrity

  • Drug-Free Workplace
  • OIG/SAM Exclusion Monitoring
  • Credentialing Standards
  • Background Check Procedures
  • Professional Development Requirements

Training Resources

We go beyond the required trainings to provide our staff with a variety of trainings on compliance subjects, on-the-job performance, and more. If you are an interpreter, the following training resources are available on our website.



HIPAA Training

Ensure compliance and safeguard sensitive patient information with our HIPAA privacy and security training.

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FWA Training

Combat fraud, waste, and abuse effectively with our comprehensive training program.

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Medical Interpreter Code of Ethics

Maintain ethical excellence and patient confidentiality as an interpreter with our Medical Code of Ethics training for interpreters.

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Judicial Interpreter Code of Ethics

Uphold the highest standards of ethics and professionalism with our Judicial Code of Ethics for Interpreters training.

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Bloodborne Pathogen Training

Protect yourself and others from blood borne pathogens with our essential training program.

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OSHA Guidelines

Ensure workplace safety at and compliance at client facilities with our concise OSHA guidelines.

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General Infection Control Guidelines

Adopt essential infection control measures for a healthier and safer environment in a healthcare environment.

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Video Remote Interpreting Requirements

Master the art of effective communication across languages using video platforms to perform interpreting services.

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Healthcare Emergency Codes

Respond swiftly and effectively to healthcare emergencies with our comprehensive healthcare emergency codes training.

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Medical Terminology Glossary

Expand your medical vocabulary and enhance communication with our medical terminology glossary for interpreters.

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Education Terminology Glossary

Enhance your interpreting skills and fluency in educational settings with our comprehensive educational terminology glossary.

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