Audit-ready compliance for regulated industries.

We keep our policies, training, and systems current for the healthcare, education, and government sectors we serve. Their work helps ensure we provide language services securely and responsibly.

Compliance in practice

We take a practical approach to compliance that’s well-documented and managed across our operations. From verifying interpreter credentials to managing secure systems and training staff, we make sure our processes meet the standards set for healthcare, education, and government organizations.

  • Access Controls & Monitoring — Role-based permissions and audit logs for all scheduling and messaging systems.
  • Data Protection — Encryption in transit and at rest for PHI, PII, and confidential records.
  • Interpreter Credentialing — Verification and re-credentialing on a recurring schedule.
  • Training & Awareness — Annual HIPAA/FERPA training for all staff and contractors.
  • Incident Response — Defined process for detection, reporting, and corrective action within SLA.
  • Policy Review & Audit — Regular internal audits and documentation to support client reviews.

Policies and Standards

Clear policies guide how we protect information, uphold professional standards, and support a trusted workforce.

Information Security

  • HIPAA Security & Privacy
  • Records Retention
  • Disaster Recovery Plan
  • Data Encryption Standards
  • Network Security Protocols

Ethical Conduct

  • Interpreter Code of Conduct
  • Whistleblower Protection
  • Fraud, Waste, and Abuse
  • Confidentiality Agreements
  • Conflict of Interest Policy

Workforce Integrity

  • Drug-Free Workplace
  • OIG/SAM Exclusion Monitoring
  • Credentialing Standards
  • Background Check Procedures
  • Professional Development Requirements

ONGOING LEARNING

Prepared beyond onboarding.

Preparation doesn’t end with vetting and onboarding. Our interpreters complete required annual training and have access to ongoing learning opportunities to support their work.

Our learning library brings together practical lessons on privacy, ethics, interpreting skills, and specialized settings—with sources, exercises, and knowledge checks. It’s open to everyone, at their own pace.

Explore the learning library